Returns and Cancellations
We are committed to bringing you not only the best materials on the market, but also the best service. If, for any reason, you are not satisfied with your purchase, you may cancel your order or initiate a return. Notify us through e-mail, this website, by calling, or writing, giving us all the order details and explaining the reason for the return. Then simply return it to us in its original condition within 30 days from the date of purchase, stating whether you wish to receive a replacement or a full refund. If the return is the result of our error (including faulty or damaged goods), we will also refund the postage (where applicable). Please enclose either a copy of the paper invoice or a printout of the online receipt you were sent by email. The package should be securely wrapped and sent to: AJS Publications, Returns Department, 2305 Mills Pond Road, Crystal Lake, IL 60014.
If you are a bookstore or distributor of AJS materials wishing to return books, please contact our offices before proceeding. We will work with you on re-stocking charges or replacing older editions with the latest editions.